Here are a few examples of damage caused by installers who do not perform the necessary steps to properly treat and protect your vehicle during a windshield replacement.
Welcome to Chapman Auto Glass and our Blog!
We hope you will find our posts useful, informative and helpful to you if or when you or someone you know are faced with the need for auto glass service.
I thought I would start with a few items that most of the general public is not aware of or are many times misinformed about.
The windshield of your car is much more important than you may have expected. Here are some reasons why you should get a cracked windshield replaced or a chip repaired by a professional auto glass technician.
- Your car’s windshield helps keep you and your passengers in the car during a car wreck. – The windshield of our vehicle provides a “shield” for you and your passengers. If your windshield is compromised with either a crack or a chip it can severely increase your chances of injury during a car accident. Get your windshield
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replacement today and protect yourself and your loved ones from and unexpected accident.
- The windshield plays an important part in the passenger side air bag functioning properly. – Now that most cars come with airbags on the passenger side of the vehicle it becomes even more
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crucial to have a solid windshield. If your windshield is cracked or chipped it won’t provide the passenger side airbag with the support it needs to pin the passenger to their seat to avoid being thrown from the vehicle. If the air bag doesn’t have the proper support from the windshield it could result in the passenger being seriously injured or death.
- A Windshield is a structural part of your vehicle and gives support to the roof of the vehicle. – If your windshield is chipped or cracked it will not prevent the roof from caving in on you during an accident. It may not seem like
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save your life from an unexpected accident someday.
- The use of glass in automotive industry plays a more significant role in the design of the vehicle today than at any time in history. Other than safety the windshield is utilized for many options on todayâ€™s cars such as rain sensors, heated wiper park area, Lane Departure Warning Systems, Adaptive Cruise Control, Acoustic Interlayers, Heads Up Display (HUD), antennas, and several others options.
- EVERY, and I do mean EVERY windshield replacement requires the vehicle to remain parked for a period of time
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to allow the urethane to properly adhere and cure. There is NO urethane on the market that will allow for a vehicle to be driven any sooner than 45 minutes (dual airbags) and 30 minutes (driver side airbag only) at the absolute MINIMUMN.
Your vehicle’s windshield plays a very important role in keeping you safe when you’re behind the wheel. In the event of an accident, windshields can prevent occupant ejection, prevent roof collapse in the event of a rollover, and can be a critical component in airbag deployment. Windshields that are improperly installed can compromise your safety, and the safety of everyone in your vehicle. When you need windshield replacement or repair, it is important that your windshield is installed by qualified technicians who use the best quality glass and adhesive system.
The experts atÂ Chapman Auto GlassÂ will have an experienced professional technician assess your vehicle’s needs, help you select the proper glass for your vehicle, and will install your glass with a top quality adhesive system, and professional workmanship.Â Chapman Auto GlassÂ technicians will take the time and care necessary to do the job properly. Your safety is top priority!
There are four important safety functions performed by the windshield that every vehicle owner should be aware of:
- Provides clear visibility of the road.Â Windshields can become pitted and scratched from small dirt and sand particles as well as fractures/cracks caused by pebbles and stones. If left unattended, this pitting can affect vision.
- Support passenger-side airbag during deployment.Â It is possible for an improperly replaced windshield to become detached from the vehicle in an accident. In the event the windshield becomes detached, the airbag will not deploy properly.
- Cushions blow and keeps vehicle occupants contained in a crash.Â Windshield glass may break in the event of an accident, but the polyvinyl layer is flexible and cushions impact if an occupant is thrown forward. More importantly, it also keeps passengers within the vehicle prevention ejection and reducing the risk of injury â€“ or worse â€“ in the event of being ejected from a vehicle.
- Increase structural integrity of the vehicle.Â Over time, the design and manufacturing of vehicles has changed dramatically. In the past, the steel structure of the vehicle design provided the structural integrity required in the case of an accident or a rollover. Due to the use of lighter materials and newer streamlined vehicle designs, the windshield now provides much of the support that prevents the roofâ€™s collapse during vehicle roll-overs.
You can be assured when you trust the technicians atÂ Chapman Auto Glass that your glass replacement is Certified Safe.
Our aim is to set a high standard of quality workmanship in the replacement of auto glass to restore your vehicle to OEM specifications for structural integrity and appearance. Our Auto Glass Technicians undergo continuing education through our technical trainers/advisers to keep them informed of new advances in the auto glass replacement industry as well as advances in auto design.
Chapman Auto GlassÂ is concerned about the safety of automobile passengers and will not perform a glass replacement that will compromise any OEM safety standards.
A visual and comprehensive inspection of your vehicle will be performed prior to and during any auto glass replacement to determine if there is any vehicle conditions that will comprise structural integrity of the vehicle. Any condition identified will be discussed with you, and if you decline to have the unsafe condition repaired,Chapman Auto GlassÂ may refuse to continue with the replacement until such condition is corrected.
WithÂ Chapman Auto Glass, you can be guaranteed that no matter which location you visit, your windshield will be replaced using the same high quality Dow Automotive products which meet all applicable OEM standards.
AtÂ Chapman Auto GlassÂ we use urethane adhesives that meet OEM standards. All of our installers utilize glass preparation products to chemically prepare the glass bonding surface and eliminate bond degradation on your vehicle. Body primer is also applied to the painted surface of your vehicle to promote adhesion of the replacement glass to the body. This insures that the structural integrity of your vehicle is maintained.
There are many products available to auto glass replacement shops with varying specifications and results.Â Chapman Auto GlassÂ specifically uses Dow BETASEAL Express and BETASEAL One. These products are advanced-cure urethane adhesive with enhanced chemical cross linking to speed bonding for safe drive-away times of 1 hour in temperatures up to -17C.
Brian, The windshield looks Great! Thanks for working us in we really appreciate it. Thanks Again!
Nora - Albuquerque
On Sunday Dec 30th 2012 I was returning to my home in Rio Rancho from a Christmas trip to spend time with our family in Colorado. We were traveling on I-25 when a large chunk of snow and ice flew off of a vehicle in front of us which hit and destroyed the windshield in our 2007 Honda Odyssey. After gathering our wits, we drove slowly into Rio Rancho and called around to most of the glass shops listed in the phone book with no luck as it was a Sunday. When we called Chapman Auto Glass we did not get an answer but they did have voice mail and we left a message. Within 15 minutes we received a call back from them. Although they did not have the windshield for our vehicle in stock Brian was able to get the windshield from his supplier, replace the windshield, and get us back on the road that same day. We were not expecting to be able to get our windshield fixed on a Sunday. We greatly appreciate Chapman Auto Glass going above and beyond what anyone could expect.
Dan - Rio Rancho
I was driving home from work today and I heard the Carfax radio commercial that is running on the radio and I decided to send you this letter to hopefully post on your website as I think people need to know about this. About two months ago I called Chapman Auto Glass to see if they could possibly repair a leak in the windshield of my 2006 Mazda, which I had replaced back in December by (name removed), whom I could not get to come back and fix the leak. Little did I know the leak would be the least of my worries! After looking for the leak for a short time he came into the house and wanted to show me the problem, I told him to just fix the leak as I was very frustrated with the situation and just wanted it fixed. Brian explained the problem to me, that it was dangerous, and that it would not be a â€œsimple fixâ€ and that I really needed to see the issue. When we walked out into the garage Brian climbed into my car and literally pushed the windshield out of my car with his hands!! He than explained that the previous installer did not use ANY of the primers that were needed for the adhesive to hold the windshield in place and he also pointed out where the installer had not primed the vehicle and I now had rust starting to develop on my relatively new car. I called (name removed) to see if they were going to cover the cost of fixing their mistake I was informed that their warranty was void as soon as anyone else touched the windshield without them having seen the issue firsthand. I obviously had Brian install my windshield as my options were limited at that point. When the job was finished it looked the same as the last windshield only this time I had seen what had been done during the installation. After Brian left I called another auto glass shop and asked them several questions pertaining to windshield replacement and was told the same thing as what Brian had told me. I hope letter this saves someone else some hard earned money and frustration.
Susan - Albuquerque
I had my back glass broken by vandals and a large rock in my 2001 Buick Century late at night on April 12. I called around the next morning praying to find someone to replace the glass before it rained or something else happened to ruined my interior. I was not able to find anyone who was able to fix the glass right away due to it being a Sunday, Chapman Auto Glass offered to meet me at their store and keep the car inside for the night until they were able to get the glass and install it on Monday. They did not need to offer that service, but they did! Thanks Again!
Joel B. - Albuquerque
I had a rock fly through the back windshield of my Yukon XL when my husband was mowing the lawn. If you knew me this would be a tragic event as I love my truck. I called my insurance company and was referred to Brian at Chapman Auto Glass. This was my first experience with him and he was helpful and made arrangements to come to my house on a Saturday morning to fix my back glass. I am a very picky person and wanted to make sure that the new glass that he was putting in was similar to my old glass and actually talked to him about the difference in dealer glass and the glass he was going to order for me. He came out, glass turned out to be just like my old one and he had it in and everything cleaned up in no time. I also had an issue with my front glass that was repaired through the GM dealership and Brian was able to take a look at that for me and fix the area that was leaking air. I could not get the dealership to fix the front glass issue even though they installed it. I was extremely pleased with everything he did and was impressed that he would take the time to help me on my other glass issue as well. He provided me excellent service and I have recommended him to everyone I know.
Peggy Sue - Albuquerque
Called Chapman Auto Glass to repair a rock chip on my Impala caused by a thrown rock while driving on the interstate. The technician was very professional and courteous on the phone and while at the car he took the time to explain the repair process as well as the risk involved while performing the repair. I am extremely pleased with the outcome of the repair as well as my experience with Chapman Auto Glass during this very frustrating time. I understand why my insurance company recommended them.
Donna B. - Rio Rancho
Chapman Auto Glass has been replacing or repairing our fleet vehicle windshields since he started his business and he has always been competitively priced. It is his prompt service and knowledge that we truly appreciate and why we keep calling him. Brian is willing to go the extra mile when we need him to. I will continue to recommend Chapman Auto Glass to everyone I know.
Chad - Academy Roofing
Chapman Auto Glass repaired my rock chip and it is hardly noticeable! They not only repaired my chip but they also walked me through the hassle of filing a claim with my insurance company.
Kim D. - Albuquerque
You guys did an awesome job on my Silverado windshield! I came out after work and it was done... no problems and no hassles. Thanks Again!
Jim K. - Albuquerque
What an improvement!!! I didn't realize my old windshield was so bad, everything is so clear now. I really appreciated that you were able to remove my old windshield at my home in the front yard, when it was convenient for me! I will recommend you to everyone! Thank you so much!
Jacque A. - Rio Rancho